Anonymous
map-marker Columbus, Ohio

Horrible service, the paper is rarely delivered and never to my doorstep. I have complained nyumerous times and nothing changes for the better. This wek the paper was missing two times. When I call

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Service has been an issue for years. My complaints are ignored and the supervisor never returns my calls. I understand how customer satisfaction is only 4%. Terrible delivery and never delivered to my doorstep despite my numerous complaints. The worst.
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User's recommendation: Forget home delivery, no service on Saturday and they charge you for unsolicited fillers every month or so.

Wendi B Sjp

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Verified Reviewer

Negative information

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The Columbus Dispatch - Negative information
The Columbus Dispatch - Negative information - Image 2
The Columbus Dispatch - Negative information - Image 3
The Columbus Dispatch - Negative information - Image 4
The Columbus Dispatch - Negative information - Image 5
The Columbus Dispatch - Negative information - Image 6
The distaste and false information you have posted all over the internet is harmful and is now having other people who we dont know to bully and harassed and threatened us d as bd use these images for facial recognition website do they can gain access to our banking and password information. Its lies and malicious by people who wanted money 9 years ago and apparently still do.
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Preferred solution: Photos and articles removed from google

User's recommendation: Remove the images and articles

Myra C Oyp

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Verified Reviewer

Paper not delivered for 3 days

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No paper delivery on Tuesday, Wednesday or Thursday (today) this week.Whats up with that! Need paper delivered again by Friday AM March 22, 2024
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Loss:
$5
Pros:
  • Like the print edition
Cons:
  • Service bad

Preferred solution: Deliver product or service ordered

User's recommendation: I think they want online customers, not customers who get print addition

Judy W Rbm

I like the paper but delivery is most unacceptable

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I was getting the Dispatch ever since I moved here five years ago but after a while it only seemed to come on Sundays. So I cancelled all delivery except Sunday. I can read it online and I do daily. But I really like to hold the paper in my hands and read it as I feel like it. Now it only seems to come on alternate Sundays. It's just unacceptable. I keep thinking about cancelling altogether but can't make myself do it.
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Pros:
  • Good in every way except delivery
Cons:
  • Poor delivery

Preferred solution: Deliver product or service ordered

Carla R Zrl

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Verified Reviewer

Distribution Leaving the Newspaper at the End of the Driveway Rather Than at the Door/Porch

Hello. I received a letter advising that on March 26th, newspapers will be left at the end of the driveway rather than at the door or porch.

Will there be provisions made for the elderly? My mother, Delores Fleming is 89 years old. It is a lot safer to have her newspaper delivered on the porch to keep her from falling or getting hurt. She has been getting amazing customer service from her Distributor, Kevin Woods, and would like to continue to be accommodated in the same fashion, without change.

If you would, at your convenience, please reach out to me prior to the March 26th transition to discuss my request? Thank you so much!

Please have a wonderful day, on purpose! Carla Roddy

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Preferred solution: I would like my 89 year mother's Columbus Dispatch to continue to be delivered on her porch after March 26th instead of being left at the end of the driveway.

Homer J Prw

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Verified Reviewer

No delivery of paper

Original review Mar 20, 2024
I didn't get paper for Monday or Tuesday. There's times I don't get a paper,and yet they get their full amount of money every month. We as customers are being cheated, you're getting your cake and eating it too. This stuff has to stop,and yes, I'm pissed Angry.You get your money,I want my paper, it's that simple. I also didn't get today's paper,(Wednesday). Really ??? No explanation or anything !!!
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Loss:
$8
Pros:
  • Convenient
Cons:
  • Delivery sometimes

Preferred solution: Deliver product or service ordered

User's recommendation: You might want to rethink this.

Donatello Gqc
map-marker Columbus, Ohio

Please deliver newspaper daily or stop charging me full rate

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YOU do not need 100 words to fix my problem All I need is consistant home delivery or to be reimbursed for missing deliveries All the info you need ihas been recorded in following sections. DEliver deliver and diliver the Dispatch to 107 jamie lynn circle Pickerington OH 43147 $$$$$##### ((())) Enough already
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User's recommendation: Order at your own risk

Frederick H Vdg

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Verified Reviewer
| map-marker Columbus, Ohio

Cancellation

I am writing because, for some time now, I have had a paper delivery person who refuses to put my paper on the porch where I can get to it. He throws it in the front yard, in the flower beds, and under the ramp, that is at my house.

I have spoken to customer service representatives regarding this issue on many occasions with no resolution to this problem. I am 90 years old and unable to get the paper when it is thrown in places other than my porch.

I have been a customer of the Columbus Dispatch since the 1960s and have come to the point where I am giving up my subscription because I have a paper delivery person who cannot place the paper where I need it. It is with a heavy heart that I ask you to stop my subscription immediately!

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User's recommendation: Make sure you know where your paper delivery person delivers the paper.

Sharyn I Gts

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Verified Reviewer

Delivery of paper

I think it is very poor business when i have been a subscriber for 50+ years that they can't take a few seconds to put paper on porch I am 84 do not get around as I use to but they can't take time to throw paper on porch because delivery is overwhelmed now. I find that difficult to believe since i know very few people that take the paper anymore
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Preferred solution: Just want the powers that be to know how theurlong standing customers are being treated

Nancy D Qrz

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Verified Reviewer

Cancelling subscription

I wasn't able to do it online and the #888-864-****. I finally got a # on Google search. Called that and the lady handled everything.
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Cons:
  • Hard to cancel

Preferred solution: Nothing

James B Hwr

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Verified Reviewer

Poor service

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mbruegg@***.com,. 6328 Waterwood Dr..Westerville Oh 43082, 614 898 ****,

Paper was canceled but is still being delivered.

I called on the 11th to cancel the delivery, the rep said it would be canceled on the 12th. The paper was delivered so I called on the 12th to verify the delivery was canceled.. The rep said no it wasn't but she would cancel the paper. Paper delivered on the 13th.

called to find out what was happening. The rep sid there was no current account on record for our address. and an old subscription was canceled on the 12th. The paper was delivered to day the 15th.

we are leaving town for a time.

If the paper is continued to be delivered, the papers piling up in the drive are a sign to any one driving by that no one is at home. If there is a break in or damage to our home while we are out of town, the paper will be considered a co conspirator to the event.

CAN YOU STOP THE DELIVERY OF THE PAPER AT OUR ADDRESS?

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Cons:
  • Not all international news or local news inc
  • Pure delivery time

Preferred solution: Stop delivery!

Erez Dwy

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Verified Reviewer
| map-marker Columbus, Ohio

No call back from complaint .

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No paper . A recording said we would get it today . We did not !We did receive todays paper . We may end a 43 year subscription over this incident .
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User's recommendation: Beware ,,, more ads than news . No Holday or Saturday papers . Automatically charged for magazine inserts . He didn’t know

John K Srz

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Verified Reviewer

No paper

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I did not receive my Sunday morning paper today. I sent an email to the Circulation Dept, and they ignored my missed paper. No refund. Poor customer service!
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Loss:
$3

Preferred solution: Full refund

User's recommendation: Don’t renew payments if you experience same issues.

Anonymous
map-marker Columbus, Ohio

Terrible company

They attempt to get you a free trial but dont let you cancel online. You then have to call and it takes 15 minutes for something that should be a simple button online.
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Don W Jet

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Verified Reviewer
| map-marker Columbus, Ohio

Paper totally drenched and unreadable.

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Poor delivery. Paper is never. where it supposed to be and if it is raining the paper is totally wet and unreadable.
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User's recommendation: get the paper online only.

Becky W Zbj

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Verified Reviewer
| map-marker Columbus, Ohio

I have received 1 Sunday paper in the last 6 weeks and 1 Wednesday paper on one of the Sundays. Absolutely no one cares. This is the worst customer service I have ever experienced.

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Its too bad theyre the only game in town. If you dont want to read it online please dont subscribe.!
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User's recommendation: Waste of money.

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